Shipping Conditions
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Shipping Conditions

Fire Scale Modeler ships to Europe and the rest of the world through various services, economical and express.

All orders are processed within 24 to 48 hours after receipt of the order and respective payment validated.

Shipping costs are automatically calculated by our purchase process, according to the weight, volume and country and region of destination of the items in your shopping cart.

At checkout, you will see a value of € 999,999.00 in the checkout, it will be information that there will be an error on the platform that the system does not recognize your country or region on that carrier, in this case contact us at firescalemodeler@gmail.com so we can resolve the situation and assign the correct value.

Free Shipping

All orders for Portugal and Spain with a value equal to € 29 or more, shipping is free.
For Europe I include the United Kingdom for all orders of 69 euros or more shipping is free.
Rest of the World all orders equal to or greater than 149 euros shipping is free.
This offer is cumulative with other discounts. The discount is automatically processed at the checkout of your order, however you will see the shipping amount and your discount below.

This offer does not include customs and customs charges or taxes in the destination country of the order.

All shipments processed with this offer will be sent by the registered carrier CTT, all other transport services are not included in this offer.

Note: If there is no option or any problem related to shipping, please contact us.

- CTT Expresso Nacional 19

 Portugal
All shipments are registered and their delivery is made in person with prior contact via SMS and call and will have to be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.
The next day delivery service after collection in our warehouse until 10am, after that time the collection is made the next day.
Note: Europe and the rest of the world. These services are NOT AVAILABLE.

- CTT Expresso Nacional 48

Portugal
All shipments are registered and their delivery is made in person with prior contact via SMS and call and will have to be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.
The delivery service in the following 3 after collection in our warehouse until 10am, after that time the collection is made the next day.
Note: Europe and the rest of the world. These services are NOT AVAILABLE.

- CTT Expresso Europa

Europe 3 to 5 days * (read covid restrictions)
All shipments are registered and delivered personally, you must authenticate with your signature, we assume full responsibility for your shipment as well as any damage or loss to your order.
Note: Europe and the rest of the world. NOT AVAILABLE for orders "against cash refund for Europe and rest of the world).

- CTT Expresso Rest of the World

Europe 7 to 15 days * (read covid restrictions)
All shipments are registered and delivered personally, you must authenticate with your signature, we assume full responsibility for your shipment as well as any damage or loss to your order.
Note: Other countries in the world. NOT AVAILABLE for orders "against cash refund for the rest of the world).

- DHL Parcel shipping services

Portugal / Europe
All shipments are registered and delivered in person and at your home, authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss to your order.

Portugal - Shipping time approximately 1 working days *
Europe - Shipping time approximately 3 to 5 working days *
Rest of the world - Shipping time 3 to 7 days, consult us for shipping by email.
Note: Europe and the rest of the world. NOT AVAILABLE for orders "against cash refund for Europe and rest of the world).

UPS Standard Shipping Services

Rest of the world
All shipments are registered and delivered personally and delivered to your authenticated address with your signature, we assume full responsibility for your shipment as well as any damage or loss to your order.

Rest of the World - Approximately 3 to 7 days in any part of the world, customs clearance service included, direct delivery at home, contact us for consultation on the values firescalemodeler@gmail.com

Note: NOT AVAILABLE for orders "against cash refund for Europe and rest of the world).

* see covid19 restrictions

Order consolidation: if you have an order in process (not yet shipped) and you are placing a new order, you also have the option to consolidate this new order with the previous one and save duplicate shipping costs. Please note that if your new order includes products that are not currently available, your combined package must be maintained until all items in both orders arrive.

Prohibited goods

Products qualified as dangerous and / or flammable (some paints, primers, greases and sprays) may have shipping restrictions.
Spray paints can only be sent to Europe (except Greece) via the courier service. They cannot be sent to Greece or any other country outside Europe.

If you have any further questions, feel free to contact the Fire Scale Modeler team - firescalemodeler@gmail.com

* Impact of coronavirus on shipments
Fire Scale Modeler continues to function and focus on the customer first and oriented towards modelers and hobby innovation, however the new coronavirus pandemic has created unprecedented complexities, which have required a constant reassessment of our operations with carriers.

Our highest priority is to help ensure the quick delivery of our customers' orders nationwide, Europe and the rest of the world, but we have seen some delays in delivery, which for Fire Scale Modeler is not tolerable and we have been two months find solutions and finally found, we inform that from this date we have several solutions where the customer chooses the one that is most suitable.

National shipping services (mainland Portugal)

- CTT Expresso 19 - Deliveries the next day until 7pm (Max. 30kg)
- CTT Expresso 48 - Deliveries between 2 to 3 days max. 30kg
- DHL Parcel - Delivery the next day until 7 pm at home.

CTT Expresso - Delivery between 3 to 15 days (may take to exceed 30 to 60 days in some European countries)
DHL - Delivery between 5 to 7 days at home.

Rest of the world

CTT Expresso - Delivery between 7 to 30 days (Some countries may take approximately 3 months, due to quarantine and customs clearance)
DHL - 3 to 7 days in any part of the world, customs clearance service included, direct delivery at home, contact us to consult the values firescalemodeler@gmail.com.
Urgent UPS - 3 to 7 days in any part of the world, customs clearance service included, direct delivery at home, contact us to consult the values firescalemodeler@gmail.com.
For more information, contact us.

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