Terms and conditions of use

Terms and conditions of use

General conditions:

Order booking conditions:

For items in stock - Reservations of items in stock are only guaranteed for a maximum period of 5 working days. After this period, the items will be released, their availability is not guaranteed. If you are unable to collect the items within this period, we suggest that you pay for them. To do this, you can request an Multibanco reference.

For out-of-stock items received in the meantime - Their availability will only be guaranteed for a maximum period of 5 working days after notification of their arrival. After this period, the items will be released, their availability is not guaranteed. If you are unable to collect the items within this period, we suggest that you pay for them. To do this, you can request an Multibanco reference.

Shipping costs:

Orders placed online or requested in another way for shipping will incur an additional shipping cost. These costs can be consulted here.

Alternative Consumer Dispute Resolution (RAL):

In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity: Lisbon Consumer Conflict Arbitration Center

For more information, consult the portal of this arbitration center www.centroarbitragemlisboa.pt - tel. 218 80 70 30

In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations of sales contracts or online services.

Access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts here.

Guarantees:

For new items - We are authorized agents for the brands we sell. Only then can we offer the brand's official guarantee and support, without intermediaries. Warranty conditions vary depending on the manufacturer.

For used items - All second-hand items for sale at Fire Scale Modeler have been subject to careful inspection and review before being offered for sale. Fire Scale Modeler guarantees these items for a period of 1 year from the date of sale for operating defects not detected at the time of purchase. Problems inherent to normal wear or misuse of the same are excluded.

In the event of a breakdown within this period, the part or parts will be returned to the manufacturer (for new items) and will be replaced with identical ones or repaired, depending on the case. They will be repaired by Fire Scale Modeler in the case of second-hand items.

The costs of returning it to the manufacturer, as well as returning it to the owner, will be borne by us.

GENERAL APPLICATION:

• You can only make purchases on our website if you are over 18 years of age.

• In an order, the Customer makes a binding declaration that he intends to purchase the products sold by Fire Scale Modeler.

EXCHANGES AND RETURNS APPLICABLE TO PURCHASES MADE ONLINE AT:

At https://firescalemodeler.com what should I do if I am not satisfied with my purchase - Decree-Law DL 24 2014?

If you wish to exchange or return items, you can go to our warehouse/Showroom, or contact us within 14 days from the date of receipt, which will provide you with information on the exchange/return process. Under no circumstances should you send items without prior contact as they will not be received.

The return of items must comply with the following conditions:

• Return of items in good condition, in salable conditions without any signs of use (wear on skates or other parts) or damage, with original packaging and accompanied by the respective invoice.

• Exchanges or returns of personalized or specially ordered items at the customer's request to the supplier are not accepted.

• Exchanges or returns of replacement/repair parts specially ordered and at the customer's request to the supplier are not accepted.

If the packaging is damaged and the items show obvious signs of use, we will not be able to accept an exchange or refund.

After contact and return instructions, you must send the item properly packaged, with original packaging, to our address:

Fire Scale Modeler
Rua dos Moleiros, lot 14 - Varatojo 2560-237 Torres Vedras

We warn you of some conditions in case of exchange

If you choose to refund the amount, we inform you that:

• Reimbursement is made using the same payment method (according to the Customer's wishes). In the case of transfer, we ask that you provide us with a NIB so that we can make the return more quickly.

• Shipping costs to our address are the responsibility of the customer. In the case of returns due to customer dissatisfaction, the refund will be the value of the merchandise, excluding shipping or other purchase expenses. Fire Scale Modeler will make collections depending on the situation presented, at no additional cost, for customers injured by transport or technical problems detected.

• The return will only be made after technical verification of the condition of the product and verification of compliance with the conditions described above.

What should I do if I receive damaged packaging or items?

If the shipping packaging is damaged, you must check its contents upon delivery and present the complaint to the carrier, contacting us later. You should also contact us if you received packaging in good condition but the items are still damaged.

What should I do if articles have technical problems?

If your articles present technical problems, please contact us. We will try to resolve the issue by phone or email before proceeding with a replacement.

You can also come to our warehouse/showroom

If the item is a single unit or was ordered from the manufacturer specifically at your request, it will be sent to the manufacturer for replacement or repair.

If the technical check detects signs of misuse, and/or any problem that may have caused the item to malfunction (e.g., falling, damp, misuse) you will be contacted to indicate whether you wish to return the item in its current condition. or if you want us to send the device to the brand's Technical Assistance, which is subject to a repair quote.

If the invoice is more than 14 days old, your item will be sent to the brand's Technical Support under the Guarantee.

All equipment is covered by the 2-Year Manufacturer's Warranty, guaranteed by the respective brands.

In the case of equipment outside the warranty period, Fire Scale Modeler also provides Technical Assistance, so you can contact us for information on the process of sending defective or damaged items for repair. The items will be analyzed by our Technical Assistance who will issue a technical opinion and respective repair quote, if applicable. Repairs will only begin after acceptance of the quote by the Customer.

These general conditions may be changed without prior notice.

Copyright

All contents of Fire Scale Modeler text, graphics, images, design and intellectual property rights that may derive from these contents, as well as all associated trademarks, trade names or other distinctive signs are the property of Fire Scale Modeler or their legitimate owners . In accordance with the terms of the Copyright Law, total or partial reproduction of the contents is expressly prohibited by any form or means (mechanical, electronic, photocopying or otherwise), as well as any act of dissemination, public communication or distribution, without the prior written consent of Fire Scale Modeler or its rightful owners.

Fire Scale Modeler

Since December 14, 2017, the registration of commercial activity for retail and online trade of Fire Scale Modeler has been carried out at the Portuguese Tax and Customs Authority, with office and warehouse in Rua dos Moleiros, Lote 14 - Varatojo - Torres Vedras / Portugal Our VAT number PT207470898.